Customer Service
Responsible pricing and predictable billing, and our friendly and expert customer advice, form part of our service concept. We work everyday on your behalf, to ensure that you can contact us whenever you need to. We will help you with everyday energy issues and direct you towards the right expert.
Contact our Customer Service:
+358 (0)20 520 01
asiakaspalvelu@kuopionenergia.fi
Open
weekdays 8am–5pm
Changes of ownership, contracts, invoices, claims, meter-reading notifications, Väppi and other customer service.
Customer service point
Street address:
Haapaniementie 30
Open
weekdays 9am–4pm
Electricity network connections
+3582052003
sahkoliittyma@kuopionenergia.fi
Open
weekdays 8am–4pm
Electricity network connections, construction site electrical services and other technical customer service
Observed cable damage in
the Kuopion Sähköverkko area
+358 (0)40 709 7548
Fault reports
(electricity and district heating)
+358 (0)800 180 330
Payment advice
Ropo Capital +358 (0)9 4246 1324 (local network rate/mobile charge, weekdays 8am–8pm, Saturdays 10am–3pm)
Ropo Online 24/7 (invoice search, invoice status, payment, postponement of due date, chat)
To ensure quality of service, we record calls to Customer Service numbers +358 (0)20 520 01, +358 (0)20 520 03, +358 (0)20 520 04 and fault service number +358 (0)800 180 330. The cost of the call depends on the caller’s subscription. A mobile phone fee is charged for calls from mobile phones and a local network fee for calls from landlines.
Väppi
Väppi – your personal energy coach As a customer of Kuopion Energia and Väre, you will have access to the Väppi app, your personal energy coach. Väppi provides a handy way of managing your customer relationship and contract.
Väppi keeps you up to date with your power consumption. You can view your power consumption on an hourly, daily, weekly, monthly, or yearly basis, and compare it with previous years.
In the service of city residents
We produce responsible energy for residents of Kuopio, energy for a better tomorrow: electricity, heating and cooling. Customer satisfaction is the cornerstone of our operations. We cherish all of our customer relationships and strive to develop our services in line with customers’ needs.
Responsible pricing and predictable billing, and our friendly and expert customer advice, form part of our service concept.
We work everyday on your behalf, to ensure that you can contact us whenever you need to. We will help you with everyday energy issues and direct you towards the right expert.
